Legal

End User License Agreement (EULA)

1. License Grant

HakoSpace grants you a limited, non-exclusive, non-transferable, and revocable license to install and use this software solely for your own purposes, subject to the terms of this Agreement. No other rights are granted.

2. Permitted Use

This software may be used under the following conditions:

Academic use: Research, study, or educational purposes at accredited institutions.
Personal non-commercial use: Individual or community use. You may accept voluntary donations (e.g., Patreon, Ko-fi) solely to cover the infrastructure and hosting costs of running the software. However, you may not charge mandatory access fees, put the software behind a paywall, or use it to generate profit.
Qualifying non-profits: Organizations holding valid non-profit status, provided the software is not used to generate revenue or provide paid services.

Government agencies at any level are excluded from permitted use and may not use this software without a separate written agreement with HakoSpace.

3. Prohibited Activities

The following are strictly prohibited:

Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of the software.
Extracting, reconstructing, or inferring any portion of the software's source code, algorithms, or internal logic.
Removing, altering, bypassing, or circumventing any license verification mechanism, copyright notice, or protection feature embedded in the software.
Redistributing, reselling, renting, leasing, or sublicensing the software to any third party.
Repackaging or rebranding the software for distribution under any name or as part of any other product.
Using the software to provide commercial hosting, SaaS, or managed services to third parties.

4. Intellectual Property

All rights, title, and interest in and to the software, including all intellectual property rights, remain exclusively with HakoSpace. This Agreement does not transfer any ownership rights to you. You acquire only the limited right to use the software as described herein.

5. Updates

HakoSpace may, at its discretion, provide updates, patches, or new versions of the software. Any such updates are subject to this Agreement unless accompanied by a separate license. Continued use of the software after an update constitutes acceptance of any revised terms.

6. Termination

This license is effective until terminated. It terminates automatically, without notice, if you breach any term of this Agreement. Upon termination, you must immediately cease all use of the software and destroy all copies in your possession or control.

7. DISCLAIMER OF WARRANTY

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. HAKOSPACE DOES NOT WARRANT THAT THE SOFTWARE WILL BE ERROR-FREE OR OPERATE WITHOUT INTERRUPTION.

8. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HAKOSPACE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF HAKOSPACE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL HAKOSPACE'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT OF FIVE US DOLLARS ($5.00).

9. Changes to This Agreement

HakoSpace reserves the right to modify this Agreement at any time. The updated Agreement will be made available through the software or its official channels. Continued use of the software after changes are posted constitutes your acceptance of the revised Agreement.

10. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Taiwan. Any disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the Taipei District Court, Taiwan.

11. User-Generated Content and Communications

HakoSpace is self-hosted software. You are solely responsible for all data, content, and communications transmitted, stored, or processed using the software. HakoSpace does not host, monitor, or control your instances, and has no access to your user-generated content or communications. HakoSpace assumes no liability for any user-generated content or illegal activities conducted through your use of the software.

12. Privacy and Telemetry

By default, the software operates locally and does not transmit data to HakoSpace. However, with your explicit opt-in consent, the software may collect and transmit anonymous usage and diagnostic data (telemetry) to help improve the software. This data does not include personal information or user-generated content. For more details on data collection and usage, please refer to our Privacy Policy.

13. Language Prevailing Clause

In the event of any discrepancy or inconsistency between the English version and the Traditional Chinese version of this Agreement, the Traditional Chinese version shall prevail.

HakoSpace Privacy Policy

1. Introduction

HakoSpace is self-hosted software. This Privacy Policy describes how the HakoSpace software itself handles data. It does not govern any specific hosted instance, because we don't run one.

When you deploy HakoSpace, you are the one in control. The HakoSpace development team has no visibility into your server, your users, or your data.

2. Self-Hosted Architecture

This is the most important thing to understand about HakoSpace:

We cannot access your data. Not because of policy, but because of architecture.

HakoSpace runs entirely on infrastructure you control
The HakoSpace development team has no access to any data stored on self-hosted instances
We cannot read, monitor, or retrieve messages, files, user accounts, or any other data from your server
Each server instance is fully independent and isolated from every other instance
There is no central HakoSpace cloud, no shared database, no telemetry pipeline

Your server is yours. We have no way in.

3. Data Stored by the Software

HakoSpace stores the following data locally on the server operator's infrastructure:

User accounts: username, display name, password hash (bcrypt), avatar image
Messages and attachments: all chat messages and uploaded files sent by users
Voice/video metadata: call records (who called whom, duration). No recordings are made unless the operator explicitly configures external recording infrastructure
Server configuration: settings, roles, permissions, channel structure
Audit logs: moderation actions and administrative events

All of this data lives in a local SQLite database file and local file storage on the operator's machine. None of it is transmitted to HakoSpace.

4. Telemetry & Data Collection

By default, HakoSpace does not phone home. No data leaves your server unless you explicitly opt in.

On first launch, the server administrator is presented with a one-time prompt asking whether to participate in the HakoSpace Improvement Program. This is entirely voluntary.

If you decline (or dismiss the prompt): zero outbound telemetry. The software behaves as a fully offline, self-contained system.
If you opt in: the server periodically sends anonymized usage statistics and a randomly-generated Instance ID to HakoSpace. You may opt out at any time from the server settings panel.

What is collected (opt-in only)

Collected	NOT Collected
Total registered user count	Usernames, emails, passwords
Total channel count	Channel names or content
Message volume (daily / total count)	Message text or attachments
Peak concurrent voice users	IP addresses or geolocation
Server version, edition, OS, architecture	Hostnames or domain names
Server uptime (days since first launch)	Environment variables or secrets

All collected data is numeric or categorical. No personally identifiable information (PII) is ever transmitted.

Random Instance ID: When telemetry is enabled, the software generates a random UUID (e.g., 123e4567-...) to uniquely identify the installation. This is used strictly to deduplicate metrics (e.g., counting active servers) and track version adoption over time. This ID is mathematically random, contains no hardware signatures, and is not linked to your identity, IP address, or domain name.

Network Logs: While the HakoSpace software does not collect end-user IP addresses, when your server instance communicates with our infrastructure (for opt-in telemetry or license verification), our standard web servers and CDN providers (e.g., Cloudflare) will temporarily log the public IP address of your server for security, DDoS protection, and rate-limiting purposes. We do not correlate these server IP addresses with personal identity.

Other outbound connections

ACME / Let's Encrypt — to obtain TLS certificates, if the operator enables this feature
AI provider APIs (Anthropic, OpenAI, Google, etc.) — only if the operator enables AI features and supplies their own API keys. These connections go directly from your server to the AI provider; HakoSpace is not in the middle.
License verification (PRO / MAX editions only) — periodic key validation with the HakoSpace license server. This transmits only the license key itself and a hashed, anonymous instance ID to prevent license abuse. No user data, metadata, or PII is transmitted during this process.

Data Retention: While you can stop sending future telemetry at any time by opting out, we cannot delete previously collected anonymized aggregate data as it is impossible to isolate individual contributions from the aggregate dataset.

5. Server Operator Responsibility

If you run a HakoSpace instance, you are the data controller for all user data on that instance.

You are responsible for your own data protection obligations under applicable law
You should inform your users about what data you collect and how you handle it
You are responsible for backups, security, and access controls on your server
HakoSpace provides the software; compliance is your responsibility

6. Desktop Application

The HakoSpace desktop application (Electron) connects only to server addresses you configure.

Authentication tokens are stored locally using platform-native encryption (safeStorage API)
No data is sent to HakoSpace servers
The app has no built-in telemetry or crash reporting

7. Contact

For questions about this policy: [email protected]

For questions about data on a specific HakoSpace instance, contact the operator of that instance.

8. Website and Communications

When you visit hakospace.com to download our software or read documentation, we may collect standard web server logs and use essential cookies necessary for website functionality. If you contact us via email (e.g., support requests), we will retain your email address and the content of your message solely for the purpose of resolving your inquiry. We do not sell or share this information with third parties.